EQUIPMENT SERVICE & SUPPORT

Support Beyond Installation

From commissioning to long-term optimization, Pacteon provides comprehensive equipment service designed to reduce downtime, extend equipment life, and protect your investment.

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Always-On Expert Support

Our 24/7 remote support and augmented reality assistance can diagnose issues quickly and reduce costly downtime.
Proactive Parts & Prevention

We help prevent failures before they happen with recommended spare parts kits and same-day shipping. Doing so minimizes unplanned downtime and ensures critical components are available when you need them most.
Flexible Service Plans

Our service plans offer cost-effective coverage tailored to your operation, with customizable options that protect equipment performance, extend machine life, and control long-term service costs.
Training That Builds Confidence

Our comprehensive training programs (on-site, in-house, or remote) equip operators and maintenance teams with the skills needed to run, troubleshoot, and maintain equipment safely and efficiently.

We’re Here to Help

Contact Pacteon to access packaging equipment service and support that keeps your operations running smoothly. We offer comprehensive audits, 24/7 assistance, expert technicians, spare parts, and training when you need it most.
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Retrofit & Upgrades

Our retrofit and upgrade services modify your existing equipment to drive greater efficiency, increase throughput, support new products, and performance needs. Doing so improves productivity and extends machine life with minimal downtime.

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Spare Parts

With genuine OEM spare parts, expert support, and proactive parts planning, Pacteon helps protect your equipment performance and ensures critical components are available when they matter most.

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Remote Support

Pacteon’s remote support delivers 24/7 access to certified technicians, remote diagnostics, and augmented reality assistance. We’re here to help you resolve issues faster and reduce downtime without having to wait for on-site service.

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Field Service

Our FANUC-certified field service team delivers reliable on-site support for installations, upgrades, troubleshooting, and audits. We ensure your equipment performs safely, efficiently, and as designed.

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Training

Pacteon’s flexible training programs provide in-depth operational and technical instruction (on-site, in-house, or remote) to ensure your teams are confident, capable, and prepared to operate and maintain equipment effectively.

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Support That Makes a Difference

Choosing Pacteon means more than helpful service calls; it means preventive maintenance, skilled technicians, and solutions designed to keep your equipment performing reliably day after day.

Turnkey Vertical Startups

Pacteon delivers turnkey vertical startups through transparent communication, collaborative partnerships, and thorough risk assessment. We align teams, reduce surprises, and ensure smoother commissioning from day one.

FANUC-Certified Expertise

Our FANUC-certified field service technicians bring advanced electrical, mechanical, programming, and robotics expertise. These experts ensure equipment is installed, serviced, and supported at the highest industry standards.

Augmented Reality Support

Augmented reality support enables real-time visual collaboration with our technicians — speeding diagnostics, improving accuracy, and resolving issues faster without requiring on-site service.

24/7 Emergency Support

With 24/7 emergency service availability, Pacteon provides rapid access to certified experts who can respond quickly to unexpected issues and help minimize unplanned downtime.

Remote Diagnostics

Remote diagnostics allow our team to identify issues early, analyze system performance, and guide corrective action. This often resolves problems before they impact production.

In-Depth Operator Training

Our in-depth training programs equip operators and maintenance teams with the knowledge to run, troubleshoot, and maintain equipment safely, efficiently, and with greater confidence.

Machine Audits

Pacteon machine audits evaluate equipment condition, performance, and risk. These audits help to identify improvement opportunities, prevent failures, and extend the life of your investment.

Preventive Maintenance Programs

Our preventive maintenance programs reduce unexpected breakdowns by addressing wear, alignment, and performance issues early—protecting uptime and long-term equipment reliability.

Replacement Parts

Pacteon supplies genuine OEM replacement parts with fast response times and expert support. We ensure compatibility, reliable performance, and minimal disruption when parts are needed.

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Genuine OEM Spare Parts

Pacteon provides fast, reliable access to genuine OEM spare parts to keep your equipment operating at peak performance. Our experienced parts team helps identify the right components, reduce downtime, and support long-term reliability.

Spare Parts Through Pacteon

  • Belts, chains, and rollers
  • Motors, gearboxes, and drives
  • Sensors, photo eyes, and switches
  • Bearings, shafts, and wear components
  • Electrical components and control hardware
  • Pneumatic components and air cylinders
  • Safety devices and guarding components

Frequently Asked Questions

Trusted Partners

 

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Support Starts Here

Reach out to the team to schedule service or order parts.

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